Payments & Delivery
Payments
We offer a variety of payment options to ensure you can pay via a method that suits your needs. All payments are processed securely by a third-party payment provider, and are protected by encryption. Should you return any of your order and are due a refund, we will refund the value of your order via the payment method you originally used.
Delivery of Physical Items
All parcels are shipped using Royal Mail. For shipping within the UK there are three options available: Tracked 24, Tracked 48, and Next Day Delivery Guaranteed. We usually ship orders within 48 hours, and depending on the shipping options you choose, you should receive them within 1-3 working days. If you think your parcel has got lost please contact me as soon as possible so that I can look into it.
Note: For customers outside the UK, any applicable import levies, taxes and fees imposed by other parties are the responsibility of the buyer and are not included in the purchase price or shipping costs. If you live outside the UK and wish to purchase any of the stained glass pieces on this website, please get in touch to arrange the delivery before purchasing.
Delivery of Digital Items
Digital items are available to download once your payment is confirmed. You will automatically receive an email with a link to download the digital product. The link lasts for 48 hours. In case of any issues please contact me using the contact form or at contact@moonbowglass.co.uk . Please be aware that digital files are non-refundable.
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Opening hours
Monday - Friday: 9:00 - 17:00
Saturday: Closed
Sunday: Closed